Shipping & returns
We work with local carriers in each market. Orders leave our studio within 48 hours.
Delivery times
Mainland China 1–2 business days; United States 5–8; Japan 2–4; Germany & EU 3–5; Singapore 2–4. Complimentary shipping above the threshold shown at checkout.
Duties & taxes
Prices include local tax in CN, JP, DE and SG. US orders show estimated sales tax at checkout; import duties, if any, are collected by the carrier.
Returns
Unworn, unused pieces may be returned within 7 days of delivery. Personalised and engraved items are final sale.
Repairs
Broken cords and lost beads can be sent back for complimentary re-knotting. Contact us from your order page.
